SHIPPING POLICY.

Overview

Shipping availability depends on destination, product availability, carrier coverage and legal or operational restrictions. Available services and charges are normally shown during checkout.

Shipping Destinations

Not every product or service is available to every country, territory or remote area. Checkout is the best indicator of current availability.

Order Processing

Orders may require payment confirmation, fraud review, inventory allocation, address review, picking, packing and carrier handoff before shipment.

Delivery Estimates

Delivery estimates are estimates unless expressly guaranteed. Actual timing can be affected by carrier capacity, customs, weather, address problems and local disruption.

Carrier Selection

The carrier used may depend on destination, fulfillment location, package type and service availability.

Tracking

Where supported, tracking is provided after shipment. A tracking number can exist before the first physical scan.

Address Accuracy

Customers are responsible for entering a complete and accurate address. Contact support immediately if you notice an error.

P.O. Boxes, Remote Areas and Special Destinations

Some carriers or services may not support P.O. boxes, military addresses, remote areas or certain territories.

Customs, Duties and Import Taxes

International shipments may be subject to customs review, duties, taxes, brokerage or other local fees. Responsibility depends on checkout terms and local law.

Common Causes of Delay

• Customs review.
• Public holidays.
• Severe weather.
• High carrier volume.
• Address correction.
• Remote locations.
• Recipient availability.
• Local transport disruption.

Failed Delivery Attempts

If delivery cannot be completed, the carrier may attempt redelivery, hold the parcel, route it to pickup or return it according to local procedure.

Returned-to-Sender Shipments

Incorrect addresses, refusal, unclaimed parcels, customs issues or carrier restrictions can result in return-to-sender events.

Shipping Damage

Keep all packaging and take clear photos if a parcel arrives damaged.

Lost or Missing Parcels

If tracking stops for an unusually long period, contact support. We may review carrier records and shipment history.

Tracking Shows Delivered

1. Check the exact location and carrier notes.
2. Ask household members or building staff.
3. Check parcel lockers and secure areas.
4. Contact the carrier where appropriate.
5. Contact TOEYEWEAR if unresolved.

Split Shipments

Some orders may be fulfilled in multiple parcels and can have separate tracking numbers.

Local Carrier Handoffs

International shipments may be transferred to a local final-mile carrier, creating a second tracking reference or a gap between systems.

Shipping Support

Email support@dasaenso.shop with order number, delivery country and tracking number if available.