FREQUENTLY
ASKED QUESTIONS.

No. Polarization varies by product. Review the exact product specifications before purchasing.

UV400 describes lens protection designed to block ultraviolet wavelengths up to 400 nanometers, including UVA and UVB. Confirm the stated specification on the product page.

Polarized lenses use a filter designed to reduce reflected glare from surfaces such as roads and water. Non-polarized lenses can still provide UV protection but do not use that glare-reduction filter.

Not necessarily. Mirroring and polarization are separate features. A lens may be mirrored, polarized, both or neither.

There is no single best tint. Neutral dark tints are versatile in bright sun, while some colors alter contrast perception. Choose based on your environment and the product description.

No. Visible darkness and UV protection are separate properties. Check the stated UV specification.

Yes. Different tints can influence color perception and perceived contrast.

Do not assume any product is impact-proof unless the exact product documentation states a tested safety standard.

Replacement compatibility depends on frame construction. Do not force lenses out unless the product is designed for replacement.

No lens should be treated as scratch-proof. Coatings can improve resistance, but grit, abrasive cleaning and hard surfaces can still scratch lenses.

Curvature describes how much the lens wraps around the face. Greater curvature can increase side coverage and change fit.

A shield lens is a large continuous or semi-continuous lens design often used in performance eyewear for broad field of view and coverage.

Compare the product measurements with sunglasses that already fit you well.

The overall horizontal width across the front of the frame.

The horizontal width of one lens, usually measured in millimeters.

The distance between lenses where the frame sits over the nose.

The length of the frame arms from the hinge area toward the ends behind the ears.

Curved performance frames sit closer to the face and can feel narrower or more secure than flatter frames.

It may be too narrow or the temple geometry may not suit your head width.

Nose fit, frame width or temple geometry may not provide enough stability.

Lens height, frame curvature or nose fit may place the frame too close to your face.

No. Measurements are useful references, but face shape, curvature and personal preference also matter.

Yes. Nose-pad design influences frame height, stability and how close the lens sits to the face.

Often yes, but larger lenses can also affect cheek clearance and overall fit.

Look for secure fit, wide field of view, good coverage, lightweight construction and a lens suited to your riding conditions.

Light weight, stable fit and comfortable nose contact are useful.

Polarized lenses are often preferred around water because they can reduce reflected glare.

Prioritize comfort over long wear, coverage and a tint appropriate to the environment.

Many styles may be suitable for daytime driving. Choose a lens that maintains clear visibility and complies with local rules.

No. Dark lenses can reduce visibility in low-light conditions.

Generally no. Dedicated snow goggles provide different wind, snow and coverage characteristics.

Yes, but rinse them with fresh water afterward and dry them gently.

Yes. Excessive heat can affect frames, coatings and adhesives.

Not unless specifically tested and certified for that purpose.

Comfort, stable fit, field of view and a tint that supports visibility in the conditions where you play.

Versatile styling, comfortable fit and a lens tint that works across different outdoor settings.

Choose a product, select available options, add it to cart and complete checkout.

After successful checkout, you should receive an order confirmation on the site and/or by email.

Check spam and junk folders, verify the checkout email and contact support if necessary.

Contact support immediately. Changes may not be possible after fulfillment begins.

Contact support as soon as possible. Cancellation is not guaranteed after processing starts.

The card issuer, payment provider or fraud controls may decline a transaction.

Yes. A bank may show a temporary authorization even when checkout does not fully complete.

Payment providers process payment information. TOEYEWEAR may receive status and limited billing data but does not necessarily receive full card credentials.

Where checkout allows it, yes. Both should be complete and accurate.

Some details may not be editable after payment authorization. Contact support.

The order may require payment confirmation, address review or manual verification.

Contact support immediately with both order numbers. Cancellation depends on fulfillment status.

Available destinations are shown at checkout and may vary by product and carrier.

Timing depends on processing, destination, carrier, customs and the service available at checkout.

Processing generally begins after the order is received and any required payment or risk review is complete.

Tracking is normally provided after shipment where supported.

A label can be created before the first carrier scan. Customs and carrier congestion can also cause gaps.

Yes. International parcels may be held for documentation, inspection or duty/tax payment.

Responsibility depends on checkout terms and local law.

Contact support immediately. Changes are not guaranteed after fulfillment begins.

Check the delivery location, household members, building staff and carrier notes before contacting support.

Yes. Incorrect addresses, refusal, customs issues or unclaimed parcels can cause return-to-sender events.

Some orders may be fulfilled in more than one parcel, resulting in multiple tracking numbers.

In some routes, a shipment may be transferred to a local delivery partner for final-mile delivery.

Eligible products may be returned under the Return & Refund Policy and applicable law.

Email support with the order number, product and reason, then wait for instructions.

Not unless support specifically instructs you to do so.

For a standard return, the item should generally be in a condition suitable for reasonable inspection and, where applicable, resale.

Keep the packaging and contact support promptly with clear photos.

Contact support with your order number and photos.

Approved refunds are generally sent to the original payment method unless another method is required or agreed.

Payment providers and banks may require additional processing time after a refund is issued.

Qualifying manufacturing or material defects under normal intended use, subject to exclusions.

Ordinary scratches, cosmetic wear and accidental damage are generally not manufacturing defects.

Direct exchange availability depends on stock and workflow. Support may recommend return plus a new order.

Refused delivery is not always equivalent to an approved return and may involve shipping or customs costs.

Rinse loose grit when possible, then use a clean microfiber cloth.

Avoid harsh household cleaners because they can affect coatings.

Rinse with fresh water and dry gently before storage.

Use a protective case and avoid excessive heat and pressure.

Avoid it because hard or dirty surfaces can scratch lenses.

Some products may leave residue or affect finishes over time. Clean contact areas gently.

Minor tightening may be possible with the right tool, but over-tightening can cause damage.

Avoid forceful bending unless the frame is designed for adjustment.

Fogging depends on temperature, humidity, airflow and fit. Use only lens-safe anti-fog methods.

Replace them when structural damage or severe lens scratching affects fit, visibility or safe use.

Clean whenever dirt, oils, salt or dust accumulate. Frequent gentle cleaning is better than aggressive cleaning.

Avoid rough paper products because they can trap grit and scratch lens surfaces.