RETURN & REFUND POLICY.

Overview

We want customers to have a clear process when a product is not suitable or when an order arrives with a problem. Eligible returns are handled under this Policy, product-specific conditions and applicable consumer law.

Return Window

The applicable return period should be confirmed from the product page, order documentation or customer-service instructions. We do not state a fixed period here unless the store has formally adopted one.

Standard Return Eligibility

For a standard discretionary return, the product should generally be in a condition allowing reasonable inspection and, where applicable, resale, unless the return is due to damage, defect or incorrect shipment.

Condition Requirements

• Return the correct product.
• Include supplied components/accessories where reasonably possible.
• Use protective packaging.
• Do not intentionally alter or damage the product.
• Keep lenses and frames reasonably free of avoidable scratches or contamination.

Reasonable Inspection vs. Use

You may reasonably inspect a product to evaluate fit, appearance and condition. Significant wear, scratching, modification or damage after delivery may affect return eligibility where permitted.

Items That May Be Refused or Adjusted

A return may be refused or adjusted where permitted if the item is materially worn, damaged after delivery, missing essential parts, modified or otherwise fails a clearly disclosed condition.

How to Request a Return

Email support@dasaenso.shop with order number, billing email, product name, reason and photos where relevant. Wait for instructions before shipping.

Return Destination

Do not automatically send returns to the registered company address. The correct destination depends on fulfillment location, product and reason.

Return Shipping

Responsibility for return shipping depends on the reason, applicable law and the instructions provided by support.

How to Pack a Return

• Protect lenses from hard surfaces.
• Use the protective case or internal packaging where available.
• Use a suitable outer box or mailer.
• Follow the return method supplied by support.

Damaged, Defective or Incorrect Items

Keep the packaging and take clear photos of the product, shipping label and box before discarding anything.

Return Inspection

Returned items may be inspected to confirm identity, condition and eligibility. Additional information may be requested.

Refund Method

Approved refunds are generally issued to the original payment method unless another method is required or agreed.

Refund Processing Time

After a refund is issued, banks and payment providers may require additional processing time before funds appear.

Partial Refunds or Deductions

Where permitted by law, a refund may be reduced for avoidable loss of value caused by use, damage or missing components beyond reasonable inspection.

Original Shipping Charges

Whether original shipping charges are refundable depends on the reason for return, checkout terms and applicable law.

Exchanges

Direct exchanges may not always be available. Support may recommend a return plus a separate new order.

Order Cancellation

Contact support immediately. Cancellation is not guaranteed once fulfillment begins.

Refused or Unclaimed Delivery

Refusing a parcel or failing to collect it is not necessarily the same as completing an authorized return and may involve additional costs.

Delivered but Missing

Check delivery location, household members, reception, lockers and carrier notes before contacting support.

Customs on International Returns

International returns may require customs documentation and can involve charges. Follow support instructions carefully.

Consumer Rights

This Policy does not limit mandatory consumer rights that cannot legally be excluded or reduced.