WARRANTY.

Warranty Overview

TOEYEWEAR supports qualifying warranty claims relating to manufacturing or material defects under normal intended use, subject to product-specific terms, exclusions and applicable consumer law.

The exact warranty period, if any, may be stated on the product page, order documentation, packaging, warranty card or customer-service communication. We do not invent a fixed duration here if the store has not formally adopted one.

What May Be Covered

Potentially qualifying issues may include a verified frame or hinge defect caused by manufacturing, an incorrectly installed component, a structural defect present at delivery, or another material/workmanship issue confirmed during review.

Each claim is evaluated individually. Reporting a problem does not automatically mean the claim is covered.

What Is Generally Not Covered

• Normal wear, scratches, scuffs, fading or cosmetic aging.
• Dropping, crushing, impact or accidental damage.
• Damage from sitting or stepping on the frame.
• Excessive heat, fire, harsh chemicals or solvents.
• Salt, sand or grit damage where reasonable cleaning was not followed.
• Unauthorized modification, repair or incompatible parts.
• Loss or theft.
• Fit preference or change of mind.

Care Responsibilities

Store eyewear in a protective case, rinse away dust or grit before wiping, use a clean microfiber cloth, avoid harsh chemicals, rinse after salt-water exposure and avoid prolonged excessive heat.

How to Make a Claim

Email support@dasaenso.shop with the order number, billing email, product name/SKU, a clear description, when the issue appeared, and clear photos of the full product and affected area.

Photos and Evidence

Clear photos help distinguish shipping damage, accidental damage, wear and possible manufacturing defects. If the issue involves delivery damage, include photos of the outer packaging, shipping label and internal packaging.

How Claims Are Reviewed

We may request additional photos, video, proof of purchase, product identifiers or shipping records. In some cases, the product may need to be returned for inspection before a decision can be made.

Returning a Warranty Item

Do not send the product to the registered company address unless support specifically instructs you to do so. The correct destination can depend on product, fulfillment location and claim type.

Available Remedies

If a claim is approved, possible remedies may include repair, replacement, store credit or refund depending on the issue, availability, applicable law and the circumstances.

Replacement Availability

If the identical product or color is unavailable, support may offer an alternative solution. Availability can change over time.

False or Misleading Claims

Warranty decisions depend on accurate information. Claims may be declined where evidence is materially altered, the product does not match the order, or information is knowingly false or misleading, subject to applicable law.

Consumer Rights

This warranty does not remove or reduce mandatory consumer rights that cannot legally be excluded or limited.